FAQs

We understand that shopping online can come with questions. Below are answers to some of the most commonly asked questions about our services, shipping, returns, and more.

1. How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information. Once your order is confirmed, you will receive an email notification.

2. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other secure digital payment options.

3. Do you offer international shipping?
Yes, we ship to multiple countries worldwide. Please note that international orders may be subject to customs duties, taxes, and additional shipping fees, which are the responsibility of the customer.

4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through our website or the carrier’s tracking system.

5. What is your return and refund policy?
We accept returns within 30 days of purchase for eligible items. Products must be in their original condition, unused, and in the original packaging. Refunds will be processed once the returned item has been received and inspected. Please visit our Return Policy page for more details.

6. How long does shipping take?
Shipping times vary depending on the selected shipping method and destination:

Standard Shipping: 7-14 business days

Expedited Shipping: 3-7 business days

Express Shipping: 1-3 business days
Delays due to customs processing or carrier issues may occasionally occur.

7. What should I do if I receive a damaged or incorrect item?
If you receive a damaged, defective, or incorrect item, please contact our customer service team within 7 days of delivery. We will arrange for a replacement or refund as needed.

8. Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within 24 hours of placing them. If you need to make changes, please contact our support team as soon as possible.

9. Do you offer discounts or promotions?
Yes, we frequently run promotions and discounts. Sign up for our newsletter to receive exclusive offers and updates.

10. How can I contact customer support?
You can reach our customer support team via email at [email protected]

For further assistance, please visit our Help Center or reach out to our support team.