Refund and Returns Policy

We strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund and return policy below.

1. Eligibility for Returns

To qualify for a return, the item must be in its original condition, unused, and in its original packaging. Returns must be initiated within 30 days of the purchase date. Certain products, such as perishable goods, intimate or sanitary items, and personalized products, are not eligible for return.

2. Return Process

To initiate a return, please contact our customer service team with your order details. After approval, we will provide you with return instructions, including the return shipping address. The customer is responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, refunds will be issued to the original payment method within 5-10 business days. Please note that shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

If you need to exchange an item, please contact us for assistance. Exchanges are subject to product availability, and additional shipping charges may apply.

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of delivery. We will arrange for a replacement or a full refund, including any applicable shipping charges.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Perishable goods

  • Intimate or sanitary goods

  • Gift cards or downloadable software products

  • Personalized or customized items

7. Late or Missing Refunds

If you haven’t received your refund after the stated processing period, please check with your bank or payment provider. If issues persist, contact our customer service team for assistance.

8. International Returns

For international returns, customers are responsible for all return shipping fees, duties, and taxes. We recommend using a trackable shipping method to ensure the safe return of your items.

9. Changes to Refund and Return Policy

We reserve the right to update or modify this policy at any time. Any changes will be posted on our website and will take effect immediately.

For further assistance, please contact our customer service team.